Exchange and return policy

Exchange and return policy

At Itqan Store, we strive to provide a high-end shopping experience for our valued customers, because we believe that elegance begins with the details. Your satisfaction is our priority, so we are keen to provide high-quality products with excellent customer service to meet your expectations. We offer a flexible exchange and return policy to provide a comfortable and easy shopping experience.


1. Terms of exchange and return


  • Customers have the right to request a replacement or return of the product within 24 hours from the date of receipt, provided that the product is unused and in its original condition with proper packaging.
  • Exchange and return conditions include:
  • Inappropriate size : Exchange the product with another size that suits your comfort.
  • Manufacturing defects or damage : Replace the product with another product with guaranteed quality.
  • Material mismatch : Replace or return the product to ensure your complete satisfaction.



2. Customized Products


  • Custom made products with unique details such as names are non-returnable . However, we will replace any defects to ensure you get the perfect piece.



3. Non-customized products


  • The customer has the right to return or exchange products that do not contain names or personalized details within 24 hours , provided that they are in their original condition and unused.



4. Customer Options


  • Upon receipt of the product and its inspection to ensure that it conforms to the conditions, the customer can choose:
  • Refund of the product value via bank transfer within 5 working days .
  • Replace the product with another product of the same value.
  • Replace the product with a different size to ensure customer comfort.



5. Important Notes


  • The customer bears the shipping and delivery costs in the event that services such as size modification or maintenance are requested, while we bear the cost of the service itself to ensure you have a complete and satisfactory experience.
  • If the paint of the accessories changes, we will replace the entire product .




6. How to submit a replacement or refund request



  • To communicate and request a replacement or return of the product, we are pleased to be at your service via WhatsApp on the number +966578868491 , where we will respond to you within 24 hours and meet all your needs in the best way.